Customer Testimonials

Very pleasant and helpful ,trustworthy They are very knowledgeable and respectful and make you feel welcome

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Very easy to deal with. When I come in they make sure all of my questions are answered and all of my concerns about the vehicle are taken care of before I leave. They also make sure I have a ride if I need to go some where otherwise they have a very nice waiting area if I'm going to wait there for the service.

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Service does a great job every time I bring my vehicle there. I would recommend them

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Victoria was the best. Super supportive, kind, funny, patient, and more. There was no pushing services onto people but rather provided what I asked for and explained everything along the way. She’s great!!

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Very nice service department staff. They fixed my vehicle and made sure things were done right

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Wonderful customer service. The service department is very personable and informative. Chris, our sales guy always says hello when we are in.

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It was very good I wish they would of taken more time cleaning the car

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The service people always communicate so well with the people sitting in the waiting room. They don't try to sway you on what your car 'could need', but rather give you options.. I couldn't afford some things, so had them do what I coukd afford.

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Eich is my favorite dealership by far! You really can’t beat their sales team, and the service team! They really go above and beyond. I will certainly be recommending Eich to family and friends.

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I worked with Mazda Service - they were thorough and very nice Alwsys great service

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Excellent.As always. I have been coming here for over 15 yrs. Same faces all the time. Also the salesman that had my bed up comes to great me when he knows I'm there. Because my vehicle is the first one he sold!

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Fantastic people to deal with and the service was top notch did everything that was needed and more highly recommend

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Kyle took care of me front start to finish! Great customer service, Kyle truly cares about doing the right thing for his customers. He is the best!!

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Good service. And they washed it!! Very satisfied. I love our Jetta, great car, great mieage.

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Best dealership to work with I've bought a few vehicles from eich before and I won't go anywhere else

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They answered all of our questions quickly & honestly. They treated us like family members!

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Kyle did a wonderful job with everything from check in to check out. He listen to my concerns and updated me on those concerns.

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I LOVE EICH MOTOR COMPANY!!! Knowledgable, courteous, understanding . EICH is exceptional in every way.

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I am convinced this shop breaks tings, so they can get you for huge repair bills a few days later. I have had my car in there several times, when a repair shows up in days after the car was there. the repairs were not related to anything the care was brought in for ant they are very expensive. Air conditioning, car freezing after repaired with no comments on the inspection. This shop is not reputable, or there service techs are not smart

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We purchased a black 2013 TDI Beetle with plans to pick it up after "the rocker panel was repainted" and planned to pay cash. After driving 250 miles to pick it up and accepting an offer to get the first month free if we financed the car (they ran our credit to do this) we arrived to pick up the car. The dealer resolved the situation.

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Eich Motors hid a well documented transmission leak on a pre-owned Mercedes Benz. They sold my BMW X5 out from under me when I had paid and had possession of the tags knowing I wanted to return the Mercedes! By 2 1/2 months, I notified a Mercedes dealership that the vehicle was chugging which we now know to have impending catastrophic engine failure. It's a lemon of a vehicle! Eich Motors committed fraud in the inducement of the contract and refuses to answer or return calls on a lemon of a vehicle that has serious problems. The salesman JC Campos and ... Read More

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DealerRater - Nov 18, 2017

Eich Motors hid a well documented transmission leak on a pre-owned Mercedes Benz. They sold my BMW X5 out from under me when I had paid and had possession of the tags knowing I wanted to return the Mercedes! By 2 1/2 months, I notified a Mercedes dealership that the vehicle was chugging which we now know to have impending catastrophic engine failure. It's a lemon of a vehicle! Eich Motors committed fraud in the inducement of the contract and refuses to answer or return calls on a lemon of a vehicle that has serious problems. The salesman JC Campos and Sally in Financing misrepresented their vehicle and extended warranty. Fortunately the 2 1/2 months is within Eich Motors 3 month warranty time frame but since they've blocked me from their Facebook page, deleted my comments, and refuse to answer my calls, it looks like we'll move on to reporting complaints to Minnesota Department of Public Safety Driver and Vehicle Services Division, Dealer Unit; The Minnesota Department of Commerce Enforcement Division; and the Federal Trade Commission Consumer Response Center. Eich Motors needs to respect customers and honor their own warranty and the Lemon Law.

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I did a lot of tease arch and found the car that I was looking for. Sent a email making sure it was there. Ryan confirmed the car was available and he said he would have it pulled up for me to look at. Stopped in later that day and Nate showed me the vehicle. It was what they had said and ready to drive. They were easy to work with and had a great price. Financing was easy and I went home with the vehicle the same day.

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We are very dissatisfied with this dealership. Not only was Lee Whiting (finance guy) unresponsive but he also tried adding additional services to our agreement after we stated we did not want them. He is impossible to reach by phone and will not return calls without upper management involvement. He also would not provide us with a copy of the purchase agreement our bank needed to start the loan process. The purchase agreement was only provided to us after the store manager directed Lee to give us a copy and needless to say, we did not finance through Eich. Though ... Read More

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DealerRater - Dec 8, 2016

We are very dissatisfied with this dealership. Not only was Lee Whiting (finance guy) unresponsive but he also tried adding additional services to our agreement after we stated we did not want them. He is impossible to reach by phone and will not return calls without upper management involvement. He also would not provide us with a copy of the purchase agreement our bank needed to start the loan process. The purchase agreement was only provided to us after the store manager directed Lee to give us a copy and needless to say, we did not finance through Eich. Though upsetting, the worst part took place a few months after we drove away will the bill of sale and title in hand. We began receiving threatening voicemails from Lee Whiting saying, "if you walk outside your house one day and your car is gone, too bad, I tried. We are taking legal action." (I have all the voicemails saved and would attach them if I had the option to). This was very concerning especially since we had no idea what he was referring to and when we tried to reach out to him, he was unresponsive as usual. When I finally got through to another finance member, she stated the dealership believed we did not pay the rest of the down payment but that they couldn’t prove that we hadn’t paid because the money could have been credited to another customer’s account. This was very concerning to us for obvious reasons, so before we paid them $2k we wanted to make sure the money actually came out of our bank account. This is where we discovered Eich Motors tried charging our card for $2k - months after we took possession of the vehicle and without our permission. Despite being told they had no record of our credit card information which we originally gave to them to make the down payment, they were trying to charge us for the contested amount without discussion with us. They clearly do not comply with state laws regarding sensitive information storage or usage. This experience has been memorable to say the least and for others interested in purchasing a vehicle, please do not be fooled by this dealership and go elsewhere!

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First time leasing. Mat and team worked with me on budget and got me into the exact car I wanted! No pressure or hassle. Great experience!

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Terrible service. I went in to get my battery replaced and they said that they woud reprogram the radio and make sure everything was working afterwords. After the battey was replaced, my auxiliary input option on the radio stopped working. When I brought the vehicle in to get reprogrammed, they said the radio was faulty and would cost over $500 to replace. It was working great before the new battery they put in.

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Completely feel scammed. I leased a 2014 Jetta in June of 2014. This was the beginning of the problems. First off I received harassing phone calls at my place of work because the dealer had screwed up my initial paperwork. They continued to call after my working hours despite being told several times when I would return to the office. They also refused to leave a voicemail on my work line. After they finally reached me (The phone I had left them was stolen so I was without a cellular for about a month.) they informed me that if I didn't ... Read More

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DealerRater - Jun 24, 2016

Completely feel scammed. I leased a 2014 Jetta in June of 2014. This was the beginning of the problems. First off I received harassing phone calls at my place of work because the dealer had screwed up my initial paperwork. They continued to call after my working hours despite being told several times when I would return to the office. They also refused to leave a voicemail on my work line. After they finally reached me (The phone I had left them was stolen so I was without a cellular for about a month.) they informed me that if I didn't come in that day to fix THEIR mistake they were sending someone out to repo the car. I had to go in and quickly sign a totally different lease than we had agreed on based off the notion that "they had messed something up and it would be about $.12 cheaper a month. That leads us to today. When I purchased my vehicle Mike informed me that the leasing company needed me to pay the $915 charge for an "Extended Service Contract" and told that it would cover my scheduled maintenance during the duration in which I would own the vehicle. When I arrived at the service counter today for my 30,000 mile service I was told there would be a $100 charge for changing the oil and rotating the tires. I rebutted that I had purchased this "Service contract" and it was only now that I was informed that the package Mike told me was for my scheduled maintenance was actually just an extended warranty for normal operating conditions part wear and tear and that it in fact had nothing to do with my scheduled services. I was informed that I needed to purchase this coverage for my lease to be accepted and am now being informed that these warranties and service packages have no weight in the credit decision. I was basically told that it sucks that I was lied to and that I would be more than welcome to just pay full price for my service. I feel completely lied to and cheated. I will not continue to do business with a company who has dealers running in such a manner.

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I keep on posting my review in different places because I want everyone to know how great they are! I was completely satisfied with my service. I have a 2003 VW Passat wagon and I thought we had a blown head gasket - my car had billowing white smoke after I warmed up my car while idling. Anyways I live near Wayzata, about an hour and twenty minutes away, and I called about 15 or so local mechanics and the prices I was getting was astronomical. Even small town mechanics were going to charge me a fortune. My dad lives in St. ... Read More

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DealerRater - Apr 5, 2016

I keep on posting my review in different places because I want everyone to know how great they are! I was completely satisfied with my service. I have a 2003 VW Passat wagon and I thought we had a blown head gasket - my car had billowing white smoke after I warmed up my car while idling. Anyways I live near Wayzata, about an hour and twenty minutes away, and I called about 15 or so local mechanics and the prices I was getting was astronomical. Even small town mechanics were going to charge me a fortune. My dad lives in St. Cloud and after he called a few shops he decided to call Eich. We didn't think we'd get a much better price because it was a deal but boy we're we wrong. Their estimate was between $500 to $1000 less than the 20 shops we called. The day I brought my car in they gave me awesome customer service. We called Monday morning, got my car in Monday evening. They had a loaner car for me that day. They let me keep the loaner until the weekend when it would be easier for me to return the car due to the long distance I drove to get there. They ending up finding out it wasn't a head gasket but I was leaking radiator fluid and had a few other issues. They called me multiple times a day with updates. When I went to pickup my car it was washed, fluids were topped off. I had friendly service. I couldn't ask for more from a dealership. I will continue to make the hour and twenty drive to St. Cloud to receive the amazing customer service I did here. My VW appreciates all the hard work provided by this company. THANK YOU!!!

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What a great service dept. I live 400 miles away and planed to be passing by St Cloud, made an apointment and they squeezed me in. All I needed was my 2 after market key fobs, cut and programed. My local dealer wouldn't do it for me on short notice and quoted me more than double what I paid for at Eich Motor Co. Thank You to the entire service dept.

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I purchased my first car from Eich Motor Company this winter. I visited several dealerships in the area, and found my experience at Eich to be by far the best. The entire sales staff was very friendly, and I never felt like I was being "sold to". They made me feel as though I was the most important customer they had all day. I continue to go to Eich for all my service, and I have always had the same experience. The staff recognizes me and makes me feel welcome again. When I am in the market for ... Read More

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DealerRater - Sep 10, 2009

I purchased my first car from Eich Motor Company this winter. I visited several dealerships in the area, and found my experience at Eich to be by far the best. The entire sales staff was very friendly, and I never felt like I was being "sold to". They made me feel as though I was the most important customer they had all day. I continue to go to Eich for all my service, and I have always had the same experience. The staff recognizes me and makes me feel welcome again. When I am in the market for a car again, Eich will definitely be on the top of my list.

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Purchased a certified used car, had problems immed. Brought car back over a dozen times for same problems, still having probs. Rude employees, that lied to my face. Was told upon purchase that "we follow through even after sales, we take care of our customers". Not true. Typical dealership. After purchase (unless you are a BIG spender that buys a lot of cars there), you are forgotten about. If you have interest in a car that someone else wants and they're willing to buy it on the spot, sorry, but you just lost your chance, even though ... Read More

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DealerRater - Jul 30, 2009

Purchased a certified used car, had problems immed. Brought car back over a dozen times for same problems, still having probs. Rude employees, that lied to my face. Was told upon purchase that "we follow through even after sales, we take care of our customers". Not true. Typical dealership. After purchase (unless you are a BIG spender that buys a lot of cars there), you are forgotten about. If you have interest in a car that someone else wants and they're willing to buy it on the spot, sorry, but you just lost your chance, even though you have the car in your possession at the time! Detail cleaned my car twice, once before purchase, and once right after. Poor job both times, and they damaged my paint washing it. Service damaged the hood and touched it up with paint and told no one, I was not compensated for this in any way, not even a 'sorry that happened'. This is such a small amt of the problems I had with this dealership, Eich VW. I hope it helps you in your car search. Be careful with these people. There are some good cons working there. If I'd asked around I'd have learned why NOT to go to Eich! Ask people about their experience with Eich before you go there.

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There was miscommunication which caused some problems at first, but they were more than willing to fix the problem and made up for the miscommunication. I am very satisfied with their service and willingness make situations better. I will definitely return there and recommend others to do as well.

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